Services:Domain Name Registrations, Domain Hosting, NBN Broadband, High Speed Broadband Internet, Business Phone Managed Hosted PBX Services, Townsville and Australia.
NBN  |  Yourhub NBN Fiber Plans - Residential.
Yourhub are proud to be amongst the leading providers of the National Broadband Network (NBN) throughout Australia.
Choose a package that best suits your needs and budget, you will be amazed at the speeds, savings and local support.
What makes Yourhub NBN better?
Yourhub NBN customers can enjoy a trouble free transition from standard ADSL to NBN. Our NBN plans start from as little as $49.95 per month. If you want to know more about NBN please contact us so we can check if it's available in your area or simply assist you with your enquiries.
Choose your National Broadband Network (NBN) Package.
NBN Plans - Residential.
- Marked prices include GST
 For more information, or to signup over the phone, call us on 1300 762 568.
For Other Residential Services: Click here.
What do I get with Yourhub Residential NBN?
When joining Yourhub NBN Residential customers can enjoy the following benefits. Included Features:
 NBN not available in your area yet? Try our Highspeed Fixed Wireless Broadband (Townsville and suburbs only)
Why bundle NBN with our Home Phone service?
When choosing be sure to bundle your home phone with your chosen super fast NBN internet package. Doing so means that you can then terminate your aging copper telephone line and stop paying line rental. You can keep your existing phone number or we can allocate you a new one, the choice is yours!
For more information about our Residential Phone service click here.
Additional Information
† NBN Speeds:
These are the nominal NBN access port speeds, and are not necessarily indicative of actual Internet data transfer speeds
- learn more about actual speeds here
*Cost of 1GB:
The standard cost for 1 GB included in the selected plan will vary depending on the amount of data allocated to the plan.
Excess usage is shaped as outlined under shaping.
> NBN Redundancy Packages:
NBN Redundancy packages utilise the Yourhub Fixed Wireless Network. When the NBN drops off Yourhub Fixed Wireless
Network is designed to automatically kick in and keep you connected to the internet. When the NBN comes back online it will
then hand your connection back to the NBN service. Available to all NBN and ADSL customers. When bundled with Yourhub
NBN or ADSL or Phone services you can save on your monthly charges.
^Shaping Fixed Wireless Redundancy:
There is no shaping on the Fixed Wireless Redundancy package. Excess usage charges or .02c per mb will apply for use over
the 50GB per month capped at $300.00.
Charges for excess usage are charged at the end of each month.
Contract:
Options for 0 month contract incurs a connection charge. A 24 month contract connection fee is wavered. Early cancellation of
the contract period would incur the connection charge in full. A 12 month contract period applies when bundling NBN services
with Redundancy and Voice services.
Early Termination Fee:
Early termination fees are calculated on 50% of the minimum monthly fee multiplied by the number of remaining months
of the contract period. See service charges below for more information.
Static IP Address:
An additional charge of $5.50 per month applies for Fixed IP Address.
Email Accounts:
Each residential plan receives a standard allocation of up to 5 email account. Additional accounts are available
upon request (charges may apply).
Upgrades:
There is no charge of an upgrade of plan remaining on the same speed.
Hardware:
Yourhub will supply required hardware pre-configured so that all you have to do is plug it in. See our list of
available hardware: Click Here.
Phone:
Nettalk Business Phone and PBX is a Voice over Internet Protocol service (VoIP) and is not part of the ageing POTs telephone
system.
Turn off your existing analogue telephone service and stop paying line rental and excessive call charges. You can also keep your
exisitng local telephone number.
Yourhub can port your current number from your previous telephone provider or we can allocate you a new local number, the
choice is yours!
Nettalk Phone is included in the NBN packages where indicated. Calls
for these packages are at the selected package rates.
For additional information See Business Phone services information here.
All Nettalk Phone services are subject to the Acceptable Use Policy (AUP)
Call Rates
Local Calls - .20c per call (Talk as long as you like when you like for just .20c per call)
National Calls - .20c per call (Talk as long as you like when you like for just .20c per call)
Mobile calls - .13.5c per 30sec.
International calls from .03c per min. See international call rates here.
Service Charges
New NBN Connection:
FREE on 24 month contracts.
Churn:
$ 75.00 for 24 month contract (Applies if you already have an NBN Internet service from another RSP (Retail Service Provider)
and want to transfer the service to Yourhub.
Speed Change:
You can elect to change the speed of your plan to a higher speed at any time. A fee of $40.00 applies for each speed change.
Plan Change Fee:
A fee of $40.00 applies for each plan change.
Incorrect Call Out:
This is the fee per hour charged to the customer for an incorrect call out and is based on the time on site (Min$200.00).
Out of Hours Support:
Call to support staff out of hours (Min $200.00).
Incorrect Fault:
This is the fee charged to the customer when an incorrect fault is lodged and found not to be on the carriers network ($250.00).
Early Termination Fee:
Disconnection fee if the customer is disconnected. This fee is calculated at 50% of the fixed monthly price multiplied by the
remaining number of months i.e. $29.98 (50% 0f $59.95) x 6 months = $179.85.
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